Resource List
TIA QuEST Forum provides comprehensive materials, presentations, references and documents to assist beginners and advanced users of the TL 9000 quality management system.
Audit-Related Documents
Case Studies and Testimonials
Certification Bodies
Anonymous Post-Audit Feedback
FAQs from Contact Us
FAQs for Beginners
FAQs for Experienced Users
FAQs - TL 9000 Explanations
FAQs on General Availability
Handbooks - Measurements
Handbooks - Requirements
Jump Start Mentor Program
Performance Data Reports (PDRs)
Category Tables
Registrars (Certification Bodies)
Standard Outage Template System (SOTS)
Supplemental Measurements Library
TL 9000, Comparison with other standards
TL 9000, Implementation Tips
TL 9000, Industry Reports
TL 9000, Registration Documents
TL 9000, Sample Contract Language
Archives
- TL 9000 Requirements for Conducting an e-Audit now included in Code of Practice for the TL 9000 Certification
- Clause Applicability Matrix RHBr6.2 (XLSX, 75KB)
- QFF-014 COP Checklist Guidelines (XLS, 28KB)
- Measurement Handbook Checklist (XLS, 127KB)
- Testimonial - Canoga Perkins (PDF,18KB)
- Testimonial - Dynis (PDF,75KB)
- Testimonial - Glow Networks (PDF,39KB)
- Testimonial - Increditek (PDF,354KB)
- Testimonial - KGP (PDF, 19KB
- Case Study - SBC (PDF, 115KB)
- Case Study - Quality Certifications and their Impact on Diverse Suppliers (PDF,1597KB)
- Case Study - Telmar India (PDF,94KB)
- Qualification and Experience Requirements for TL 9000 Registrar Auditors (PDF,170KB)
- TL 9000 Requirements for Conducting an e-Audit (Included in Code of Practice) (PDF,280KB)
- Certification Body Quarterly Data Submission (PDF, 191KB)
- Changes from Release 5.6 to Release 5.7 (PDF,70KB)
- Changes from Release 5.5 to Release 5.6 (PDF,483KB)
- Changes from Release 5.0 to Release 5.5 (PDF,785KB)
- Measurements Handbook Examples
- Section 5.1 - NPR (PDF,98KB)
- Section 5.2 - FRT (PDF,81KB)
- Section 5.3 - OFR (PDF,61KB)
- Section 5.4 - OTD (PDF,134KB)
- Section 6.1 - SO (PDF,114KB)
- Section 6.2 - SONE (PDF,27KB)
- Section 6.3 - SSO (PDF,57KB)
- Section 6.4 - MTRS (PDF,70KB)
- Section 6.5 - GSI (PDF,76KB)
- Special Report - Availability Measurement Calculation (PDF,63KB)
- Section 7.1 - FR (PDF,145KB)
- Section 7.2 - BRR (PDF,92KB)
- Section 8.1 - SFQ (PDF, 166 KB)
- Section 8.2 - eSPR (PDF, 104 KB)
- Section 9.1 - SQ (PDF,65KB)
- Section 9.2 - CCRR (PDF,80KB)
- Changes from Release 6.1 to Release 6.2 (PDF,228kB)
- Changes from Release 6.0 to Release 6.1 (PDF,716kB)
- Changes from Release 5.5 to Release 6.0 (PDF,2.24MB)
- Changes from Release 5.0 to Release 5.5 (PDF,497KB)
- Requirements Handbooks - Guidance Documents
- Guidance for Communication with Customers (HTML, 7KB)
- Migration Path, Audit Days, and Requirements Origin (PDF,18KB)
- Registration Guidance (HTML, 8KB)
- Requirements Origin Release 6.3 (PDF,100KB)
- Set Up and Operation of a Design Process Measurement System (PDF,178KB)
- TL 9000 Accreditation Body Implementation Requirements R5.1 (PDF,118)
- TL 9000 Security Resources Guidance (PDF, 271KB)
- TIA QuEST Forum Sustainability Assessment Model (PDF, 281KB)
Performance Data Reports (PDR's)
- Performance Data Reports Overview (HTML,5KB)
- Category Tables Release 5.8 (PDF,1.39MB)
- Category Tables Release 5.7 (PDF,1.88MB)
- Category Tables Release 5.6 (PDF,1.98MB)
- Category Tables Release 5.5 (PDF,2.21MB)
Standard Outage Template System (SOTS)
Supplemental Measurements Library
TL 9000, Comparison with other standards
- TL 9000 and CMMI (PDF,298KB)
- TL 9000 and IATF 16949 (PDF,148KB)
- Benchmarks - Nortel (PDF,10KB)
- Centralized versus decentralized data collection - Nortel (PDF,11KB)
- Contractual and RFP Issues - Lucent (PDF,50KB)
- Cost Benefit Analysis - BIZPHYX (PDF,11KB)
- Documentation and Record Keeping - Lucent Poland (PDF,11KB)
- Goal Setting - Lucent (PDF,17KB)
- Goal Setting - Nortel (PDF,11KB)
- Implementing Measurements - Nortel (PDF,12KB)
- Integrating New Units - Alcatel (PDF,16KB)
- Integrating New Units - Lucent (PDF,18KB)
- Integrating New Units - Nortel (PDF,16KB)
- Integrating New Units - Siemens (PDF,18KB)
- Internal Audits - Juniper (PDF,20KB)
- Internal Audits - Siemens (PDF,17KB)
- Leadership Roles - Juniper (PDF,13KB)
- Leadership Roles - Lucent (PDF,20KB)
- Leadership Roles - Lucent Poland (PDF,17KB)
- Leadership Roles - Siemens (PDF,11KB)
- Measurements to Drive Improvement - Nortel (PDF,10KB)
- Measurements Reporting - Nortel (PDF,10KB)
- Measurements Reporting to Customers - Nortel (PDF,10KB)
- Measurements Reporting - Alcatel (PDF,17KB)
- Measurements - Lucent Poland (PDF,10KB)
- Measurements - Lucent US (PDF,21KB)
- Measurements - Tekelec (PDF,16KB)
- Measurements - UTD (PDF,14KB)
- Management Review - Siemens (PDF,16KB)
- Publishing TL 9000 data internally - Nortel (PDF,10KB)
- QMS - Corning (PDF,19KB)
- QMS - Lucent Poland (PDF,19KB)
- QMS - Nortel Richardson (PDF,33KB)
- QMS - Registrar perspective (PDF,18KB)
- Quality Manual - Lucent Poland (PDF,11KB)
- Record Keeping - AFC (PDF,24KB)
- Record Keeping - Lucent (PDF,18KB)
- Registrars (PDF,20KB)
- Registration Landscape - Alcatel US (PDF,21KB)
- Registration Landscape - Lucent (PDF,19KB)
- Registration Landscape - Lucent (PDF,51KB)
- Registration Landscape - Lucent Poland (PDF,35KB)
- Registration Landscape - Nortel (PDF,270KB)
- SME Support - Lucent (PDF,12KB)
- Training - Lucent (PDF,17KB)
- Training - Lucent Poland (PDF,14KB)
- Training - Siemens (PDF,10KB)
- Industry Reports (HTML, 5KB)
TL 9000, Registration Documents
- TL 9000 Brochure (PDF,551KB)
- TL 9000 Business Drivers (PDF,61KB)
- NACE Codes (Revision 2) for Category Tables (XLSX) (XLSX,26KB)
- NACE Codes (Revision 2) for Category Tables (PDF)(PDF,148KB)
- NACE Codes (Revision 1) for Category Tables (PDF,72KB)
- Establishing Categories Flowchart (PDF,62KB)
- Category Selection and Validation Guidelines (PDF,290KB)
- Estimating the Number of Equivalent Network Elements (PDF,11KB)
- TL 9000 Requirements for Conducting an e-Audit now included in Code of Practice
- Registration Suspension Processes(PDF,31KB)
- Management of Registration Profiles(PDF,32KB)
TL 9000, Sample Contract Language
- Service Provider Sample 1 (PDF,15KB)
- Service Provider Sample 2 (PDF,68KB)
- Supplier Sample 1 (PDF,10KB)
- Template - Supplier to Service Provider Metrics Request Letter (DOC,17.5KB)