The purpose of the validation audit project was to gather data to enable TIA QuEST Forum to confirm the integrity of the TL 9000 certification process. This two-year project included one-day audits, each conducted by two independent auditors, used to assure and confirm the integrity of the TL 9000 3rd party certification process. This innovative program drove changes to auditor training, CB monitoring, and audit processes. These changes resulted in improved satisfaction with the overall TL 9000 audit process by certified organizations.
Organizations evaluated were chosen at random, while ensuring worldwide coverage. Participation in the one-time project by the selected organizations was a requirement to maintain TL 9000 certification.
If you have any questions, please use the "Contact Us" feature on the TL 9000 website or TIA QuEST Forum portal login page.