TRAINING
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TL 9000 Requirements and Measurements
The Early Software Problem Report (eSPR) Measure in Detail Webinar
The history behind this measurement, why it replaced the SPR measure, it's rules, and some tips for implementation. Access the webinar
TL 9000 Requirements Handbook R6.3 Changes Webinar
The changes in the R6.3 Point Release presented in detail along with an explanation why each change was made. The plans for future releases are also be discussed. Access the webinar
On-Time Line Item (OTI) - The Story Behind the Rules
Explanation of how to calculate OTI measurement along with tips and techniques. Access the presentation
TL 9000 Performance Data Reports (PDR) and Annual Reports - Part 1 of 2
How the industry statistics, PDRs, and Annual data, are calculated, inclusion and exclusion rules, and how to access and download the data. Access the presentation
TL 9000 Performance Data Reports (PDR) and Annual Reports - Part 2 of 2
How the industry statistics, PDRs, and Annual data, are calculated, inclusion and exclusion rules, and how to access and download the data. Access the presentation
TL 9000 Return Rate Measurements
The reasons for the FR and BRR measures and why they are defined the way they are along with tips and techniques on their use. Access the presentation
TL 9000 Certification and Use
TL 9000 Category Selection Process
An explanation of the category selection and approval process. Access the presentation
TL 9000 Certification Process
An explanation of the use of the RMS and MRR in the TL 9000 certification process. Access the presentation
QuEST Forum Presents: Business Resilience - Using Lessons Learned from COVID-19 for Business Improvement
COVID-19 required every business to adjust, and further changes may be required as the situation evolves. In this webinar, three business leaders will share how they prepared for business continuity, the actions they have taken during the crisis, and their results thus far in adapting and changing with COVID-19. They'll also share the take-aways that can help make our businesses more resilient to unexpected changes. Auditing
QuEST Forum Presents: Auditing in a Virtual World
Due to the COVID-19 pandemic, the workplace is evolving. "Auditing in a Virtual World" is quickly becoming the "new normal". How do auditors quickly adapt and overcome the challenges of differences in time zones, communication styles and most importantly, potentially a lack of familiarity and trust in technology and collaboration tools?
Please note: Due to the rapid changes occurring related to the COVID-19 pandemic, some information referenced and/or presented in the webinar may have changed.
QuEST Forum Presents: Training Auditors for a Virtual World
"Training Auditors for the Virtual World" is a companion presentation to "Auditing in a Virtual World." As the business world adapts to the necessity of working remotely, auditors need to make adjustments as well. How will you train and prepare your audit teams to have the skills and confidence they need to audit in new ways?
QuEST Forum Presents: Your Certification Body - Partners for Mutually Beneficial Relationships during COVID-19 and Beyond
As a result of the COVID-19 pandemic, many organizations are now evaluating risk and business resiliency - including Certifications Bodies. But - do you consider your Certification Body as a supplier and maybe even as a partner?
Join the webinar and let's start the conversation about partnering with your Certification Body post COVID-19 and beyond.