Available Webinars, Presentations, and Papers

TL 9000 Requirements and Measurements

The Early Software Problem Report (eSPR) Measure in Detail Webinar

The history behind this measurement, why it replaced the SPR measure, it's rules, and some tips for implementation. Access the webinar

TL 9000 Requirements Handbook R6.3 Changes Webinar

The changes in the R6.3 Point Release presented in detail along with an explanation why each change was made. The plans for future releases are also be discussed. Access the webinar

On-Time Line Item (OTI) - The Story Behind the Rules

Explanation of how to calculate OTI measurement along with tips and techniques. Access the presentation, Access the webinar

TL 9000 Performance Data Reports (PDR) and Annual Reports - Part 1 of 2

How the industry statistics, PDRs, and Annual data, are calculated, inclusion and exclusion rules, and how to access and download the data. Access the presentation, Access the webinar

TL 9000 Performance Data Reports (PDR) and Annual Reports - Part 2 of 2

How the industry statistics, PDRs, and Annual data, are calculated, inclusion and exclusion rules, and how to access and download the data. Access the presentation, Access the webinar

TL 9000 Return Rate Measurements

The reasons for the FR and BRR measures and why they are defined the way they are along with tips and techniques on their use. Access the presentation

TL 9000 Certification and Use

TL 9000 Category Selection Process

An explanation of the category selection and approval process. Access the presentation