TL 9000 Measurements Handbook Release 5.0

Published July 1, 2012 - 179 pages
The TL 9000 Quality Management System (QMS) Measurements Handbook Release 5.0 is a comprehensive guide to measurements processing, usage, responsibilities and requirements. It defines the minimum set of performance measurements to assess progress and evaluate results of quality management system implementation. It identifies performance measurements in the key areas of hardware, software, common, outage and service quality.

Five new measurements are introduced in this release.