Legal & Privacy

Legal
Disclaimer
Copyrights
Trademarks and Logos
Privacy
What Web Sites Does This Policy Apply To?
Collection of Non-Personal Data
Collection of Your Personal Information
Control of Your Personal Information
Disclosure of Your Personal Information
Access to Your Personal Information
About Cookies
Will I receive unsolicited email by accepting cookies from QuEST Forum?
Credit Card Information
Security
Use of Email Addresses by QuEST Forum or You
Your Consent
QuEST Forum Privacy Policy Changes

Legal

The following terms and conditions apply to all visitors to or users of the TL 9000 Web site. By accessing this Web site, the user acknowledges acceptance of these terms and conditions. QuEST Forum reserves the right to change these terms and conditions from time to time at its sole discretion, and in the case of any violation, reserves the right to seek all remedies available by law and in equity for such violations.

Disclaimer

Every effort has been made to ensure the accuracy of the information presented. However, content and product information is subject to change without notice as QuEST Forum may make improvements and/or changes in the products and/or the programs described in this Web site at any time. Therefore, QuEST Forum makes no representations or warranties as to the accuracy, reliability, or completeness of the information or other items contained in the site or in any site linked to or from the site. Mention of products or services offered by other entities is for information purposes only and does not constitute an endorsement or recommendation.

Copyrights

Unless otherwise noted, all QuEST Forum presentations, page text, downloadable documentation, site design, and logos are the property of QuEST Forum and are protected by U.S. and international copyright laws. All other copyrighted materials are the property of their respective owners.

Trademarks and Logos

QuEST Forum, the QuEST Forum logo, TL 9000, and the TL 9000 logo are the property of QuEST Forum. All other trademarks and logos belong to their respective organizations.

Privacy

QuEST Forum, the owner of questforum.org and tl9000.org, is strongly committed to protecting the privacy of its members, customers, and visitors. This privacy policy describes what information QuEST Forum will collect from members, TL 9000 registrants, conference participants, and visitors, and how we will use that information once it is collected. This policy does not apply to the practices of any third party, affiliate, or business partner that QuEST Forum does not own or control The University of Texas at Dallas (UTD) who is designated as an administrator for QuEST Forum. This privacy policy applies to UTD, as well as their privacy policies applying to QuEST Forum, unless otherwise stated below. UTD is strongly committed to protecting the privacy of QuEST Forum members, TL 9000 registrants, conference participants, and visitors.

What Web Sites Does This Policy Apply To?

The privacy policy applies to QuEST Forum's global Web sites, questforum.org and tl9000.org. It does not apply to Web sites of any QuEST Forum member, TL 9000 registrant, or affiliate. It does not apply to Web sites operated by organizations or groups who associate themselves in any way with QuEST Forum. It does not apply to any other Internet Web sites including those that have hypertext links to the QuEST Forum Web site.

Collection of Non-Personal Data

If you browse QuEST Forum's Web site, you do so anonymously. We do not collect personal information such your email address. We do log your IP address (the Internet address of your computer) to tell us which areas of our Web site you visit and how long you spend there. We do not link your IP address to anything personally identifiable. We track from what country you are accessing the Internet, and what time and day you visited. Your browser automatically provides us with the type of computer and operating system you are using. We use this information to learn more about our visitors as a group, not about you as an individual. The information helps us identify overall usage patterns and trends on the site.

Collection of Your Personal Information

We obtain information you provide to us such as your name, address, email, and phone numbers in connection with forms, surveys, conferences, and data registration. We may use this information to provide you with information about the services offered by QuEST Forum. Online forms are available for customers to request information or register. In addition, this site uses registration forms for customers to enroll in courses, conferences, and/or certification exams. We collect information about you only if you voluntarily provide contact information through these forms.

Control of Your Personal Information

The information you share may be used to provide you with information from QuEST Forum about news services or activities that may be of interest to you. QuEST Forum will not sell your email address with other organizations. We occasionally hire other companies to provide limited services on our behalf, including electronic newsletter delivery and event registration processing. We will only provide those companies the information they need to deliver the service; they are prohibited from using that information for any other purpose. If you supply your personal information to a QuEST Forum partner such as a certification body or training center, please be aware that QuEST Forum no longer has control over the use of your personal information. We will not partner with companies that we know abuse personal information, but these companies may contact you if you choose to conduct business with them.

Disclosure of Your Personal Information

Personal and organizational contact information including names, email address, and phone numbers are shown to the general public for entities with accounts on the RMS including all TL 9000 registrations, certification bodies, accreditation bodies, etc.

However, QuEST Forum will not disclose any personal information unless required to do so by law, or in the good-faith belief that such action is necessary to: (a) satisfy a legal order or comply with legal process; (b) defend the rights of QuEST Forum or its affiliates or business partners; or (c) protect the personal safety of QuEST Forum employees, agents, affiliates, business partners, customers, or site users.

Access to Your Personal Information

If you have a Registration Management System (RMS) account, you can review and edit your personal information in the Account or Permission area after login. You will be asked to enter your ID and password before viewing your personal information. QuEST Forum member information is available behind a password.

If you need to change your membership information to the QuEST Forum, first log in to the QuEST Forum/TL 9000 portal and utilize the online system to change your contact information or company information. If you need assistance, please email the QuEST Forum staff, or call +1-972-423-7360. For TL 9000 Registration, please email the TL 9000 Registration Coordinator, or call +1-972-883-2620. Office hours: Monday through Friday: 8 a.m. - 5 p.m. US Central Time.

About Cookies

A cookie is a small piece of information that a Web site stores in a specific file on your computer. It can be used to identify you when you enter a site, which can then access only the information stored in your cookie, not information put in your cookie by other sites. QuEST Forum is one of many sites that use cookies. The cookie lets us know whether you have registered with us. Why do we use cookies? We use cookies primarily to identify you and your interests. We also use cookies to track usage of the site. We are interested in the number of users accessing this site, the frequency of their return visits, and the pages accessed. We do not provide information about our registrants or their browsing habits to outside parties.

Could a different site steal my information? No. The information is not readable by any other site through your browser. This is a specific design feature of browsers. Please note, however, that if other people sit down at your computer and bring up QuEST Forum, they will have full access to the site under your registration.

Will I receive unsolicited email by accepting cookies from QuEST Forum?

As a member, you will receive newsletters, announcements, and notices about upcoming events and organizational activities that empower your membership.

Credit Card Information

We collect credit card information, such as card number and card expiration date, when you purchase products through this Web site. We will not voluntarily disclose your credit card information without your consent. We do not store your credit card number on our system.

Security

This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. We have taken the necessary steps to provide a secure server for transmission of sensitive data to and from our site. All data (including your credit card number) transmitted through our secure Web server is fully encrypted.

Use of Email Addresses by QuEST Forum or You

We do not rent or sell email addresses. At the same time, you do not have permission to use email addresses found on this Web site to send non-organizational email or spam. The QuEST Forum broadcast email list is dynamically generated from the QuEST Forum computer systems. If you do not wish to receive e-mails from the QuEST Forum, please email the QuEST Forum staff, or call +1-972-423-7360, or remove your account from the system.

Your Consent

By using the QuEST Forum Web site, you consent to the collection and use of information as specified above.

QuEST Forum Privacy Policy Changes

If QuEST Forum decides to change its privacy policy, those changes its privacy policy, those changes will be posted on this page.