Alerts

As QuEST Forum's TL 9000 Requirements and Measurements Handbooks are deployed and used widely, questions arise from time to time, about the correct interpretation of some of the requirements, application of certain requirements, counting rules for measurements, and more.

QuEST Forum's subject-matter experts review these questions, analyze the situation, and if needed, publish an Information Alert to clarify the issue. These Information Alerts do not constitute new requirements, nor do they place any additional requirements on TL 9000 registrants. They serve solely to make the TL 9000 standard easier to understand and be applied more uniformly.

Obsolete alerts that don't apply to the latest release of TL 9000 or other factors can be accessed under Archived Alerts.

2008 Alerts
2007 Alerts
2006 Alerts
2005 Alerts

2008 Alerts

• Information Alert 08-004A English (PDF,31KB)

Calls attention to an error in Table 6.2-4 of the Measurements Handbook for the reporting of outage data (2008 April 28)

• Information Alert 08-003A English (PDF,50KB)

Calls attention to potential data submission errors in the Field Replaceable Unit Returns (FR) measurement due to a change in the data submission template (2008 March 25)

• Information Alert 08-002A English (PDF,50KB)

Requirements for Conducting an e-Audit as Part of the TL 9000 Registration Process (2008 March 13)

• Information Alert 08-001A --Select Translation-- 08-001A Chinese (PDF,75KB) 08-001A English (PDF,33KB) 08-001A Japanese (PDF,110KB) 08-001A Korean (PDF,141KB) 08-001A Spanish (PDF,37KB)

Announcement of a new edition of the TL 9000 Product Category Tables ? Version R4.1 (2008 February 04)

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2007 Alerts

• Information Alert 07-006A English (PDF,26KB)

Explanation of the current status of using the Advanced Surveillance and Re-assessment Procedure (ASRP) for a TL 9000 certification (2007 November 07)

• Information Alert 07-005A --Select Translation-- 07-005A English (PDF,43KB) 07-005A Japanese (PDF,56KB)

New release of TL 9000 Auditor Time document formerly known as the Audit Days Table. (2007 August 31)

• Information Alert 07-004A --Select Translation-- 07-004A English (PDF,30KB) 07-004A Japanese (PDF,80KB)

Provide clarification on the defective fixes reported under the Software Fix Quality (SFQ) measurement. (2007 July 12)

• Information Alert 07-003A --Select Translation-- 07-003A English (PDF,37KB) 07-003A Japanese (PDF,108KB) 07-003A Spanish (PDF,37KB)

Clarify the revised qualification and experience requirements for TL 9000 Registrar Auditors and the effective date of these requirements. (2007 June 28)

• Information Alert 07-002A --Select Translation-- 07-002A English (PDF,26KB) 07-002A Japanese (PDF,80KB)

The alert is to notify users that the Performance Data Reports are now calculated under the rules defined in the TL 9000 Quality Managements Systems Measurements Handbook Release 4.0. It also contains information on a separate change to the method for calculating the smoothed values used in the Best In Class, Worst In Class, and Industry Average calculations for the Fix Response Time (FRT) and Overdue Fix Responsiveness (OFR) measures. (2007 June 13)

• Information Alert 07-001A --Select Translation-- 07-001A English (PDF,20KB) 07-001A Japanese (PDF,201KB) 07-001A Korean (PDF,78KB) 07-001A Spanish (PDF,34KB)

Ensure awareness of changes in the R4.0 Product Category Tables affecting contract manufacturers and to reinforce the information presented in Alert 03-002A. (2007 March 15)

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2006 Alerts

• Information Alert 06-004B --Select Translation-- 06-004B English (PDF,30KB) 06-004B Japanese (PDF,99KB)

Numerous questions have been submitted to QuEST Forum about the implementation of the R4 Handbooks. This Alert clarifies the rules set forth in the handbooks, the requirements for training on R4, and the expectations of the Forum regarding timing of the implementation of R4. (2007 February 14)

• Information Alert 06-003A --Select Translation-- 06-003A English (PDF,57KB) 06-003A Japanese (PDF,162KB) 06-003A Korean (PDF,207KB)

Notification of implementation of automated enforcement of TL 9000 data submission timeliness rules.  Violation of these rules will lead to probation or suspension of the TL 9000 registration. (27 October 2006)

• Information Alert 06-002A --Select Translation-- 06-002A English (PDF,35KB) 06-002A Korean (PDF,111KB)

Announcement of a new requirement for Certification Bodies (CBs) to report summary TL 9000 audit statistics to the QuEST Forum.  These are summary statistics only. Results of individual audits are not reported. (16 October 2006)

• Information Alert 06-001A --Select Translation-- 06-001A English (PDF,57KB) 06-001A Japanese (PDF,106KB)

The QuEST Forum Integrated Global Quality Requirements and Measurements Work Group is revising the Measurements Handbook to Release 4.0 and significant changes will be made to the software measurements.  This alert provides a justifiable exclusion to Release 3.5 software measurements for new or expanded registrations. (16 August 2006)

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2005 Alerts

• Information Alert 05-007B --Select Translation-- 05-007B English (PDF,26KB) 05-007B Japanese (PDF,56KB)

The QuEST Forum has found there to be significant differences between Certification Bodies (CB's) in the classification of audit findings and the process for handling any non-conformities resolution process. The attached "TL 9000 Nonconformity Process" document has been developed to foster more consistency across the TL 9000 CB's and to improve the TL 9000 audit process overall. (19 December 2005)

• Information Alert 05-006A --Select Translation-- 05-006A English (PDF,20KB) 05-006A Korean (PDF,241KB)

In order to adequately oversee the TL 9000 program, organizations that utilize the program need to work together to confirm that TL 9000 certifications remain valid and that TL 9000 meets customers' expectations.
It is therefore the desire of the QuEST Forum to utilize and facilitate customer feedback to the certification bodies (CBs) and accreditation bodies (ABs) of any apparent failure by a TL 9000 certified organization to meet the TL 9000 requirements. This additional oversight will strengthen the third party audit process and increase confidence in TL 9000 certifications. (9 December 2005)
Download a Word version of the complaint form (doc,70KB).

• Information Alert 05-002A --Select Translation-- 05-002A English (PDF,13KB) 05-002A Portuguese (PDF,76KB) 05-002A Chinese (PDF,100KB)

A new check for data accuracy has been implemented within the Measurements Repository System (MRS) software. This may lead to data submissions that have passed the data checks in the past to fail the new check. (14 Mar 2005)

• Information Alert 03-005A (PDF,43KB)

Registrar auditor responsibilities for measurement assessments

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