The QuEST Forum subject-matter experts issued the following Information Alerts to clarify issues in the past. These Alerts are no longer applicable due to the passage of time, the issuance of a new release of TL 9000, or other cause. They are retained here solely to assist in understanding the evolution of TL 9000.
See the list of currently active alerts.
- Information Alert 14-008A
- Information Alert 14-006A
- Information Alert 14-001A
- Information Alert 13-004A
- Information Alert 12-002A
- Information Alert 12-001A
- Information Alert 11-007A
- Information Alert 11-005A
- Information Alert 11-001A
- Information Alert 10-006A
- Information Alert 10-005A
- Information Alert 10-003A
- Information Alert 10-002A
- Information Alert 10-001A
- Information Alert 09-005A
- Information Alert 09-004A
- Information Alert 09-003A
- Information Alert 09-002A
- Information Alert 09-001C
- Information Alert 08-008A
- Information Alert 08-007A
- Information Alert 08-006A
- Information Alert 08-005A
- Information Alert 08-004A
- Information Alert 08-003A
- Information Alert 08-002A
- Information Alert 08-001A
- Information Alert 07-006A
- Information Alert 07-005B
- Information Alert 07-005A
- Information Alert 07-004A
- Information Alert 07-003A
- Information Alert 07-002A
- Information Alert 07-001A
- Information Alert 06-004B
- Information Alert 06-004A
- Information Alert 06-003A
- Information Alert 06-002A
- Information Alert 06-001A
- Information Alert 05-007B - Replaced by Code of Practice - see Alert 08-005A
- Information Alert 05-006A
- Information Alert 05-005A
Clarifications on the definition of "General Availability" (including Generally Available and GA) (18 July 2005)
- Information Alert 05-004A
- Information Alert 05-003A
- Information Alert 05-002A
- Information Alert 05-001A
- Information Alert 04-006A (PDF,28KB)
- Information Alert 04-005B
- Information Alert 04-004A 04-004A English
- Information Alert 04-003A 04-003A English
- Information Alert 04-002A 04-002A English
- Information Alert 04-001A 04-001A English
- Information Alert 03-006A 03-006A English
- Information Alert 03-005A - Replaced by Code of Practice - see Alert 08-005A 03-005A English
- Information Alert 03-004A 03-004A English
- Information Alert 03-002A 03-002A English
- Information Alert 03-001A 03-001A English
- Informational Alert 01-001A 01-001A English
- Informational Alert 00-001A 00-001A English
To announce the release of a new edition of the TL 9000 Product Category Tables – Version R5.2
To announce the publication of a new tool to assist in conducting internal or external TL 9000 audits entitled "Certification Body Measurement Handbook R5.0 Checklist ".
To announce the mapping of similar product categories for use with the 2013 annual data. Previously, a method to address situations where a product category has less than three participating organizations, and as a result no PDRs are available was described in Alert 12-002A. These situations reduce the value of TL 9000 certifications to organizations in these product categories, since a main benefit of certification is access to benchmark data, either through a full set of PDRs (for QuEST Forum Members), or Annual PDRs (for non-QuEST Forum member certified organizations).
A new version of the TL 9000 Product Category Tables has been approved for use. The new Tables may be used to submit October 2013 data to the Measurements Repository System and must be used for April 2014 data and forward. PCT 5.0 can continue to be used through the March 2014 data submission.
This alert announces a new method to address situations where a product category has less than three participating organizations, and as a result no PDRs are available.
This alert contains IMPORTANT INFORMATION about the time frames and requirements for the implementation of the new R5.0 release of the TL 9000 Quality Management System Measurements Handbook.
Announcement of a new release of the TL 9000 Product Category Tables – Version R4.6
Changes to the DSR advisories
Addresses a misconception concerning the use of outage data supplied by customers that do not use an available standardized template
Clarify the rules for the implementation of the R4.5 Release of the TL 9000 Measurements Handbook
To announce the publication of an update to the document referenced in Section 3., formerly titled Qualification and Experience Requirements for TL 9000 Registrar Auditors.
Announcement of a new edition of the TL 9000 Product Category Tables – Version R4.2 (2010 March 18)
Notice of a new version of the publication schedule and format of the monthly Performance Data Reports effective 2010 January 1.
Notice of a new version of the Auditor Time Chart effective 2010 January 1.
Potential conflict between required usage of ISO 9001:2008 and allowed continued usage of TL 9000 Requirements Handbook R4.0 which has ISO 9001:2000 as a base.
This alert contains important information identifying certain events that may be excluded from the Number of Problem Reports (NPR) measurement.
Clarifies the rules for the implementation of the TL 9000 Quality Management System Requirements Handbook, Release 5.0.
This alert contains important information clarifying the need for customer agreement before extraordinary delay time may be excluded when calculating overall the Fix Response time.
Announcement of new checks applied to data submissions that may result in data submission advisories. The A version specified one product category, 126.96.36.199. The B version added 11 additional product categories to the A version. C version applies to all product categories starting September 19, 2009.
Announcement of the publication of a new document, “Advanced Surveillance and Re-assessment Procedure (ASRP) for TL 9000 Certification.”
Availability of new, reformulated TL 9000 logo for use on promotions for TL 9000 certifications
Announces the decertification of TL 9000 organizations that have not upgraded to R4.0 by October 31, 2008. (2008 July 21)
Announces the publication of a revised Code of Practice for TL 9000 Certification Bodies. (2008 July 11)
Calls attention to an error in Table 6.2-4 of the Measurements Handbook for the reporting of outage data (2008 April 28)
Calls attention to potential data submission errors in the Field Replaceable Unit Returns (FR) measurement due to a change in the data submission template (2008 March 25)
Requirements for Conducting an e-Audit as Part of the TL 9000 Registration Process (2008 March 13)
Announcement of a new edition of the TL 9000 Product Category Tables – Version R4.1 (2008 February 04)
Note: This alert is now obsolete due to the acceptance of “ASRP for TL 9000 Certification”. The alert explained the status of using the old Advanced Surveillance and Re-assessment Procedure (ASRP) for a TL 9000 certification (2007 November 07)
Alert 07-005B corrects a link in Alert 07-005A. New release of TL 9000 Auditor Time document formerly known as the Audit Days Table. (2007 August 31)
Replaced by Alert 07-005B
Provide clarification on the defective fixes reported under the Software Fix Quality (SFQ) measurement. (2007 July 12)
Clarify the revised qualification and experience requirements for TL 9000 Certification Body Auditors and the effective date of these requirements. (2007 June 28)
The alert is to notify users that the Performance Data Reports are now calculated under the rules defined in the TL 9000 Quality Managements Systems Measurements Handbook Release 4.0. It also contains information on a separate change to the method for calculating the smoothed values used in the Best In Class, Worst In Class, and Industry Average calculations for the Fix Response Time (FRT) and Overdue Fix Responsiveness (OFR) measures. (2007 June 13)
Ensure awareness of changes in the R4.0 Product Category Tables affecting contract manufacturers and to reinforce the information presented in Alert 03-002A. (2007 March 15)
Numerous questions have been submitted to QuEST Forum about the implementation of the R4 Handbooks. This Alert clarifies the rules set forth in the handbooks, the requirements for training on R4, and the expectations of the Forum regarding timing of the implementation of R4. (2007 February 14)
Note: This Alert replaced by 06-004B. Numerous questions have been submitted to QuEST Forum about the implementation of the R4 Handbooks. This Alert clarifies the rules set forth in the handbooks, the requirements for training on R4, and the expectations of the Forum regarding timing of the implementation of R4. (12 December 2006)
Notification of implementation of automated enforcement of TL 9000 data submission timeliness rules. Violation of these rules will lead to probation or suspension of the TL 9000 registration. (27 October 2006)
Announcement of a new requirement for Certification Bodies (CBs) to report summary TL 9000 audit statistics to the QuEST Forum. These are summary statistics only. Results of individual audits are not reported. (16 October 2006)
The QuEST Forum Integrated Global Quality Requirements and Measurements Work Group is revising the Measurements Handbook to Release 4.0 and significant changes will be made to the software measurements. This alert provides a justifiable exclusion to Release 3.5 software measurements for new or expanded registrations. (16 August 2006)
The QuEST Forum has found there to be significant differences between Certification Bodies (CB's) in the classification of audit findings and the process for handling any non-conformities resolution process. The attached "TL 9000 Nonconformity Process" document has been developed to foster more consistency across the TL 9000 CB's and to improve the TL 9000 audit process overall. (19 December 2005)
In order to adequately oversee the TL 9000 program, organizations that utilize the program need to work together to confirm that TL 9000 certifications remain valid and that TL 9000 meets customers' expectations.
It is therefore the desire of the QuEST Forum to utilize and facilitate customer feedback to the certification bodies (CBs) and accreditation bodies (ABs) of any apparent failure by a TL 9000 certified organization to meet the TL 9000 requirements. This additional oversight will strengthen the third party audit process and increase confidence in TL 9000 certifications. (9 December 2005)
Download a Word version of the complaint form (doc,70KB).
Treatment of Firmware with regard to the TL 9000 Measurements (25 April 2005)
Possible conflict between some TL 9000 certifications and the intended scope of Product Categories 8.2.1a, 8.2.2a, 8.2.3a, 8.2.4a, 8.3a and 8.4a.(19 April 2005)
A new check for data accuracy has been implemented within the Measurements Repository System (MRS) software. This may lead to data submissions that have passed the data checks in the past to fail the new check. (14 Mar 2005)
Announces the publication of a technique which may be used to estimate the value of FRs (number of normalized units) under certain special conditions (21 Feb 2005)
Clarification on the applicability of the new registrar training class supporting the TL 9000 Measurements - (07 Sep 2004)
Clarifies who may elect to be TL 9000 certified in a Service Product Category (7.x) and corrects the use of the word "supplier" where "organization" was meant. Also discusses internal Service Product Category 7.6.2 - (22 Oct 2004)
Clarifies the date of delivery for the On Time Delivery measures for Installation Services - (01 Jun 2004)
‘Supplier’ was not updated to ‘Organization’ in all areas of the 3.0 Handbook to reflect the terminology change of ISO 9001:2000.
Error in Table 5.4-1 OTD Notation
Clarification of Counting Rule Exclusions 5.1.4 c) 1) for excluding information requests from the count of Problem Reports in the NPR measurement
Discrepancy between classifications in Requirements and Measurements Handbooks
Certification Body auditor responsibilities for measurement assessments
Clarify the impact a deferred fix for an overdue problem report has on the Overdue Fix Responsiveness (OFR) calculation.
Provide assistance in selecting the correct Product Category for TL 9000 Registration by organizations involved in contract manufacturing
Clarification of NPR counting rule exclusion 5.1.4 c) 4) page 5-3
Normalization First Year Return Rate
Normalization Factor Counting Rules