Archived Alerts

The TIA QuEST Forum (formerly QuEST Forum) subject-matter experts issued the following Information Alerts to clarify issues in the past. These Alerts are no longer applicable due to the passage of time, the issuance of a new release of TL 9000, or other cause. They are retained here solely to assist in understanding the evolution of TL 9000.

See the list of currently active alerts.

• Information Alert 21-002A --Select Translation-- 21-002A English 21-002A Chinese 21-002A Japanese 21-002A Korean 21-002A Spanish

To announce version 6.0 of the Qualification and Experience Requirements for TL 9000 Certification Body Auditors.

• Information Alert 20-008A --Select Translation-- 20-008A English 20-008A Chinese 20-008A Japanese 20-008A Korean 20-008A Spanish

A new version 9.0 of the Code of Practice for the TL 9000 Certification Process has been released.

• Information Alert 20-005A --Select Translation-- 20-005A English 20-005A Chinese 20-005A Japanese 20-005A Korean 20-005A Spanish

A new version 8.1 of the Code of Practice for the TL 9000 Certification Process has been released.

• Information Alert 20-004A --Select Translation-- 20-004A English 20-004A Chinese 20-004A Japanese 20-004A Korean 20-004A Spanish

To announce the mapping of similar product categories for use with the 2019 annual PDR (Performance Data Report) data.

• Information Alert 20-001A --Select Translation-- 20-001A English 20-001A Japanese 20-001A Korean 20-001A Spanish

The 2.1 version of the Measurement Complexity Tool used to calculate audit days for covering the TL 9000 measurements had an error in it.

• Information Alert 19-007A --Select Translation-- 19-007A English 19-007A Chinese 19-007A Korean 19-007A Spanish 19-007A Japanese

Announce the release of the latest revision to the Qualification and Experience Requirements for TL 9000 Certification Body Auditors document - R5.0.

• Information Alert 19-006A --Select Translation-- 19-006A English 19-006A Chinese 19-006A Korean 19-006A Spanish 19-006A Japanese

Clarify the rules for the implementation of the TL 9000 Requirements Handbook R6.2 Point Release

• Information Alert 19-004A --Select Translation-- 19-004A English 19-004A Chinese 19-004A Korean 19-004A Japanese 19-004A Spanish

To inform TL 9000 Certified organizations of the possibility of encountering certain advisories when moving to the R5.6 Measurements Handbook Point Release.

• Information Alert 19-002A --Select Translation-- 19-002A English 19-002A Chinese 19-002A Korean 19-002A Japanese 19-002A Spanish

To clarify the rules of implementation for the R5.6 Measurements Handbook Point Release.

• Information Alert 19-001A --Select Translation-- 19-001A English 19-001A Chinese 19-001A Korean 19-001A Japanese 19-001A Spanish

To announce the mapping of similar product categories for use with the 2018 annual PDR (Performance Data Report) data.

• Information Alert 18-003A --Select Translation-- 18-003A English 18-003A Japanese

To announce the release of a mandatory third-party auditor test and associated training material.

• Information Alert 18-007A --Select Translation-- 18-007A English 18-007A Korean 18-007A Japanese

Reminder on conformity to TL 9000 Measurements Handbook Point Release R5.5

• Information Alert 18-006A --Select Translation-- 18-006A English 18-006A Japanese

Announce the release of revised Code of Practice 8.0

• Information Alert 18-005A --Select Translation-- 18-005A English 18-005A Japanese

Addition to TL 9000 Measurements Supplemental Library

• Information Alert 18-002A --Select Translation-- 18-002A English 18-002A Japanese 18-002A Korean

To announce the mapping of similar product categories for use with the 2017 annual PDR (Performance Data Report) data.

• Information Alert 17-008A --Select Translation-- 17-008A English 17-008A Japanese 17-008A Korean

To announce the release of the TL 9000 Quality Management System Requirements Handbook R6.1 Point Release.

• Information Alert 17-007A --Select Translation-- 17-007A English 17-007A Japanese

To announce a modified version of the "Qualification and Experience Requirements for TL 9000 Certification Body Auditors" document.

• Information Alert 17-006A --Select Translation-- 17-006A English 17-006A Japanese

Announce release of revised Code of Practice 7.2

• Information Alert 17-004B --Select Translation-- 17-004B English 17-004B Japanese

Clarify the rules for the implementation of the R5.5 Point Release of the TL 9000 Measurements Handbook

• Information Alert 17-002A --Select Translation-- 17-002A Chinese 17-002A English 17-002 Japanese 17-002A Korean

Announce release of revised Code of Practice 7.1

• Information Alert 17-001A --Select Translation-- 17-001A English 17-001 Japanese

To announce the release of a new revision (R7.0) of the Code of Practice for TL 9000 Certification

• Information Alert 16-010A --Select Translation-- 16-010A English 16-010A Japanese

To announce the release of a new edition of the TL 9000 Product and Service Category Tables - Version R5.4

• Information Alert 16-009A --Select Translation-- 16-009A English 16-009A Japanese

To announce the publication of a revision to the TL 9000 Auditor Time document which includes the Auditor Time Chart. The new document is R5.0

• Information Alert 16-008A --Select Translation-- 16-008A English 16-008A Japanese 16-008A Korean

To announce the addition of a new check applied to TL 9000 data submissions.

• Information Alert 16-007A --Select Translation-- 16-007A English 16-007A Japanese

Clarify the rules for the implementation of the TL 9000:2016 (R6) Release of the TL 9000 Requirements Handbook.

• Information Alert 16-006A --Select Translation-- 16-006A English 16-006A Japanese

To announce the release of a new revision (R6.2) of the Code of Practice for TL 9000 Certification Bodies.

• Information Alert 16-005A --Select Translation-- 16-005A English 16-005A Japanese

Changes to the DSR advisories.

• Information Alert 16-003A --Select Translation-- 16-003A English 16-003A Japanese

To announce the release and implementation of a new TIA QuEST Forum process document QFP-034 3rd Party Effectiveness Verification

• Information Alert 16-002A --Select Translation-- 16-002A English 16-002A Japanese

Announce the publication of an update to the Measurement Handbook R5.0 Checklist

• Information Alert 16-007A --Select Translation-- 16-007A English 16-007A Japanese

Clarify the rules for the implementation of the TL 9000:2016 (R6) Release of the TL 9000 Requirements Handbook.

• Information Alert 16-006A --Select Translation-- 16-006A English 16-006A Japanese

To announce the release of a new revision (R6.2) of the Code of Practice for TL 9000 Certification Bodies.

• Information Alert 16-005A --Select Translation-- 16-005A English 16-005A Japanese

Changes to the DSR advisories.

• Information Alert 16-004A --Select Translation-- 16-004A English 16-004A Japanese

To announce the mapping of similar product categories for use with the 2015 annual data

• Information Alert 16-001A --Select Translation-- 16-001A English 16-001A Japanese

To announce the publication of a new FAQ page on the tl9000.org website with questions concerning the General Availability Phase of products

• Information Alert 15-007A --Select Translation-- 15-007A Chinese 15-007A English 15-007A Japanese 15-007A Spanish

To announce the release of a new edition of the TL 9000 Product Category Tables - Version R5.3

• Information Alert 15-006A --Select Translation-- 15-006A English 15-006A Japanese

Announce means to provide audit experience feedback for audit process improvement

• Information Alert 15-005A --Select Translation-- 15-005A English 15-005A Japanese 15-005A Spanish

To announce the availability of an aid to TL 9000 Certification Bodies and Internal Auditors

• Information Alert 15-004A --Select Translation-- 15-004A Chinese 15-004A English 15-004A Japanese 15-004A Korean

To announce the availability of an aid to customers of TL 9000 Certified Organizations

• Information Alert 15-003A --Select Translation-- 15-003A English 15-003A Japanese

To announce the publication of Release 6.1 of the Code of Practice for TL 9000 Certification Bodies.

• Information Alert 15-002A --Select Translation-- 15-002A English 15-002A Japanese

To announce the mapping of similar product categories for use with the 2014 annual data. Previously, a method to address situations where a product category has less than three participating organizations, and as a result no PDRs are available was described in previous Alerts. These situations reduce the value of TL 9000 certifications to organizations in these product categories, since a main benefit of certification is access to benchmark data, either through a full set of PDRs (for TIA QuEST Forum Members), or Annual PDRs (for non-TIA QuEST Forum member certified organizations).

• Information Alert 15-001A --Select Translation-- 15-001A English 15-001A Japanese 15-001A Spanish

To announce a modified version of the "Qualification and Experience Requirements for TL 9000 Certification Body Auditors" document.

• Information Alert 14-008A --Select Translation-- 14-008A Chinese 14-008A English 14-008A Japanese 14-008A Korean 14-008A Spanish

To announce the release of a new edition of the TL 9000 Product Category Tables - Version R5.2

• Information Alert 14-007A --Select Translation-- 14-007A Chinese 14-007A English 14-007A Japanese 14-007A Korean 14-007A Spanish

Changes to the DSR advisories.

• Information Alert 14-006A --Select Translation-- 14-006A Chinese 14-006A English 14-006A Japanese 14-006A Korean 14-006A Spanish

To announce the publication of a new tool to assist in conducting internal or external TL 9000 audits entitled "Certification Body Measurement Handbook R5.0 Checklist ".

• Information Alert 14-005A --Select Translation-- 14-005A Chinese 14-005 English 14-005A Japanese 14-005A Korean 14-005A Spanish

This alert announces the publication of a new document on the three methods for submitting TL 9000 monthly measurement data.

• Information Alert 14-004A --Select Translation-- 14-004A English 14-004A Japanese 14-004A Korean

To announce the release of a new version of the "Qualification and Experience Requirements for TL 9000 Certification Body Auditors" document.

• Information Alert 14-003A --Select Translation-- 14-003A Chinese 14-003A English 14-003A Japanese 14-003A Korean 14-003A Spanish

Clarification of requirements to maintain TL 9000 Certification in a product category

• Information Alert 14-002A --Select Translation-- 14-002A Chinese 14-002A English 14-002A Japanese 14-002A Korean 14-002A Spanish

A reminder of the relationship between ISO 9001:2008 and TL 9000

• Information Alert 14-001A --Select Translation-- 14-001A Chinese 14-001A English 14-001A Japanese 14-001A Korean 14-001A Spanish

To announce the mapping of similar product categories for use with the 2013 annual data. Previously, a method to address situations where a product category has less than three participating organizations, and as a result no PDRs are available was described in Alert 12-002A. These situations reduce the value of TL 9000 certifications to organizations in these product categories, since a main benefit of certification is access to benchmark data, either through a full set of PDRs (for QuEST Forum Members), or Annual PDRs (for non-QuEST Forum member certified organizations).

• Information Alert 13-004A --Select Translation-- 13-004A Chinese 13-004A English 13-004A Japanese 13-004A Korean 13-004A Spanish

A new version of the TL 9000 Product Category Tables has been approved for use. The new Tables may be used to submit October 2013 data to the Measurements Repository System and must be used for April 2014 data and forward. PCT 5.0 can continue to be used through the March 2014 data submission.

• Information Alert 13-003A --Select Translation-- 13-003A Chinese 13-003A English 13-003A Japanese 13-003A Korean 13-003A Spanish

Announces revision of "Data Inclusion Thresholds" also known as "floors", used during Best-in-Class, Worst-in-Class, and Industry Average calculations of TL 9000 monthly Performance Data Reports (PDRs).

• Information Alert 13-002A --Select Translation-- 13-002A Chinese 13-002A English 13-002A Japanese 13-002A Korean 13-002A Spanish 13-002A Portuguese

Clarify the rules for the implementation of the R5.5 Release of the TL 9000 Requirements Handbook

• Information Alert 13-001A --Select Translation-- 13-001A Chinese 13-001A English 13-001A Japanese 13-001A Korean 13-001A Spanish 13-001A Portuguese

This alert announces enhancements to current TL 9000 data submission error checking to include 8 new TL 9000 cross-measurement error checks.

• Information Alert 12-003A --Select Translation-- 12-003A Chinese 12-003A English 12-003A Spanish 12-003A Japanese 12-003A Korean

This Alert is a re-release of the information describing the TL 9000 Certification Complaint Process.

• Information Alert 12-002A --Select Translation-- 12-002A Chinese 12-002A English 12-002A Spanish 12-002A Japanese 12-002A Korean

This alert announces a new method to address situations where a product category has less than three participating organizations, and as a result no PDRs are available.

• Information Alert 12-001A --Select Translation-- 12-001A Chinese 12-001A English 12-001A Spanish 12-001A Japanese 12-001A Korean

This alert contains IMPORTANT INFORMATION about the time frames and requirements for the implementation of the new R5.0 release of the TL 9000 Quality Management System Measurements Handbook.

• Information Alert 11-007A --Select Translation-- 11-007A Chinese 11-007A English 11-007A Spanish 11-007A Japanese 11-007A Korean

Announcement of a new release of the TL 9000 Product Category Tables - Version R4.6

• Information Alert 11-005A --Select Translation-- 11-005A Chinese 11-005A English 11-005A Spanish 11-005A Japanese 11-005A Korean

Changes to the DSR advisories

• Information Alert 11-006A --Select Translation-- 11-006A Chinese 11-006A English 11-006A Spanish 11-006A Japanese 11-006A Korean

Clarification of when "Date First Certified to TL 9000" on TL 9000 Registration Profile is reset during recertification.

• Information Alert 11-004A --Select Translation-- 11-004A Chinese 11-004A English 11-004A Japanese 11-004A Spanish 11-004A Korean

To announce additional information that is now included with the annual performance data

• Information Alert 11-003A --Select Translation-- 11-003A Chinese 11-003A English 11-003A Japanese 11-003A Korean 11-003A Spanish

To announce changes to the profile data functionality within the TL 9000 Registration Management System

• Information Alert 11-001A --Select Translation-- 11-001A Chinese 11-001A English 11-001A Japanese 11-001A Korean 11-001A Spanish

Addresses a misconception concerning the use of outage data supplied by customers that do not use an available standardized template

• Information Alert 10-006A --Select Translation-- 10-006A Chinese 10-006A English 10-006A French 10-006A Japanese 10-006A Korean

Clarify the rules for the implementation of the R4.5 Release of the TL 9000 Measurements Handbook

• Information Alert 10-005A --Select Translation-- 10-005A Chinese 10-005A English 10-005A Japanese 10-005A Korean

To announce the publication of an update to the document referenced in Section 3., formerly titled Qualification and Experience Requirements for TL 9000 Registrar Auditors.

• Information Alert 10-004A --Select Translation-- 10-004A Chinese 10-004A English 10-004A French 10-004A Japanese 10-004A Korean

Inform TL 9000 Certification Bodies of new capabilities added to the TL 9000 Registration Management System (2010 March 31)

• Information Alert 10-003A --Select Translation-- 10-003A Chinese 10-003A English 10-003A French 10-003A Korean 10-003A Japanese

Announcement of a new edition of the TL 9000 Product Category Tables - Version R4.2 (2010 March 18)

• Information Alert 10-002A --Select Translation-- 10-002A Chinese 10-002A English 10-002A French 10-002A Japanese 10-002A Korean

Notice of a new version of the publication schedule and format of the monthly Performance Data Reports effective 2010 January 1.

• Information Alert 10-001A --Select Translation-- 10-001A Chinese 10-001A English 10-001A French 10-001A Japanese 10-001A Korean

Notice of a new version of the Auditor Time Chart effective 2010 January 1.

• Information Alert 09-005A --Select Translation-- 09-005A Chinese 09-005A English 09-005A Japanese 09-005A Korean

Potential conflict between required usage of ISO 9001:2008 and allowed continued usage of TL 9000 Requirements Handbook R4.0 which has ISO 9001:2000 as a base.

• Information Alert 09-004A --Select Translation-- 09-004A Chinese 09-004A English 09-004A French 09-004A Japanese 09-004A Korean

This alert contains important information identifying certain events that may be excluded from the Number of Problem Reports (NPR) measurement.

• Information Alert 09-003A --Select Translation-- 09-003A Chinese 09-003A English 09-003A French 09-003A Japanese 09-003A Korean 09-003A Spanish

Clarifies the rules for the implementation of the TL 9000 Quality Management System Requirements Handbook, Release 5.0.

• Information Alert 09-002A --Select Translation-- 09-002A Chinese 09-002A English 09-002A Japanese 09-002A Korean

This alert contains important information clarifying the need for customer agreement before extraordinary delay time may be excluded when calculating overall the Fix Response time.

• Information Alert 09-001C --Select Translation-- 09-001C Chinese 09-001C English 09-001C French 09-001C Japanese 09-001C Korean

Announcement of new checks applied to data submissions that may result in data submission advisories. The A version specified one product category, 1.2.9.2. The B version added 11 additional product categories to the A version. C version applies to all product categories starting September 19, 2009.

• Information Alert 08-008A --Select Translation-- 08-008A English 08-008A Japanese 08-008A Korean

Announcement of the publication of a new document, "Advanced Surveillance and Re-assessment Procedure (ASRP) for TL 9000 Certification."

• Information Alert 08-007A --Select Translation-- 08-007A English 08-007A Japanese 08-007A Korean

Availability of new, reformulated TL 9000 logo for use on promotions for TL 9000 certifications

• Information Alert 08-006A --Select Translation-- 08-006A English 08-006A Japanese 08-006A Korean

Announces the decertification of TL 9000 organizations that have not upgraded to R4.0 by October 31, 2008. (2008 July 21)

• Information Alert 08-005A --Select Translation-- 08-005A English 08-005A Japanese 08-005A Korean

Announces the publication of a revised Code of Practice for TL 9000 Certification Bodies. (2008 July 11)

• Information Alert 08-004A --Select Translation-- 08-004A English 08-004A Japanese 08-004A Korean

Calls attention to an error in Table 6.2-4 of the Measurements Handbook for the reporting of outage data (2008 April 28)

• Information Alert 08-003A --Select Translation-- 08-003A English 08-003A Japanese 08-003A Korean

Calls attention to potential data submission errors in the Field Replaceable Unit Returns (FR) measurement due to a change in the data submission template (2008 March 25)

• Information Alert 08-002A --Select Translation-- 08-002A English 08-002A Japanese 08-002A Korean

Requirements for Conducting an e-Audit as Part of the TL 9000 Registration Process (2008 March 13)

• Information Alert 08-001A --Select Translation-- 08-001A Chinese 08-001A English 08-001A Japanese 08-001A Korean 08-001A Spanish

Announcement of a new edition of the TL 9000 Product Category Tables - Version R4.1 (2008 February 04)

• Information Alert 07-006A --Select Translation-- 07-006A English 07-006A Japanese 07-006A Korean

Note: This alert is now obsolete due to the acceptance of ASRP for TL 9000 Certification. The alert explained the status of using the old Advanced Surveillance and Re-assessment Procedure (ASRP) for a TL 9000 certification (2007 November 07)

• Information Alert 07-005B --Select Translation-- 07-005B English 07-005B Japanese 07-005B Korean

Alert 07-005B corrects a link in Alert 07-005A. New release of TL 9000 Auditor Time document formerly known as the Audit Days Table. (2007 August 31)

• Information Alert 07-005A

Replaced by Alert 07-005B

• Information Alert 07-004A --Select Translation-- 07-004A English 07-004A Japanese 07-004A Korean

Provide clarification on the defective fixes reported under the Software Fix Quality (SFQ) measurement. (2007 July 12)

• Information Alert 07-003A --Select Translation-- 07-003A English 07-003A Japanese 07-003A Korean 07-003A Spanish

Clarify the revised qualification and experience requirements for TL 9000 Certification Body Auditors and the effective date of these requirements. (2007 June 28)

• Information Alert 07-002A --Select Translation-- 07-002A English 07-002A Japanese 07-002A Korean

The alert is to notify users that the Performance Data Reports are now calculated under the rules defined in the TL 9000 Quality Managements Systems Measurements Handbook Release 4.0. It also contains information on a separate change to the method for calculating the smoothed values used in the Best In Class, Worst In Class, and Industry Average calculations for the Fix Response Time (FRT) and Overdue Fix Responsiveness (OFR) measures. (2007 June 13)

• Information Alert 07-001A --Select Translation-- 07-001A English 07-001A Japanese 07-001A Korean 07-001A Chinese 07-001A Spanish

Ensure awareness of changes in the R4.0 Product Category Tables affecting contract manufacturers and to reinforce the information presented in Alert 03-002A. (2007 March 15)

• Information Alert 06-004B --Select Translation-- 06-004B English 06-004B Japanese 06-004B Korean

Numerous questions have been submitted to QuEST Forum about the implementation of the R4 Handbooks. This Alert clarifies the rules set forth in the handbooks, the requirements for training on R4, and the expectations of the Forum regarding timing of the implementation of R4. (2007 February 14)

• Information Alert 06-004A --Select Translation-- 06-004A English 06-004A Korean

Note: This Alert replaced by 06-004B. Numerous questions have been submitted to QuEST Forum about the implementation of the R4 Handbooks. This Alert clarifies the rules set forth in the handbooks, the requirements for training on R4, and the expectations of the Forum regarding timing of the implementation of R4. (12 December 2006)

• Information Alert 06-003A --Select Translation-- 06-003A English 06-003A Japanese 06-003A Korean

Notification of implementation of automated enforcement of TL 9000 data submission timeliness rules.  Violation of these rules will lead to probation or suspension of the TL 9000 registration. (27 October 2006)

• Information Alert 06-002A --Select Translation-- 06-002A English 06-002A Korean

Announcement of a new requirement for Certification Bodies (CBs) to report summary TL 9000 audit statistics to the QuEST Forum.  These are summary statistics only. Results of individual audits are not reported. (16 October 2006)

• Information Alert 06-001A --Select Translation-- 06-001A English 06-001A Japanese

The QuEST Forum Integrated Global Quality Requirements and Measurements Work Group is revising the Measurements Handbook to Release 4.0 and significant changes will be made to the software measurements.  This alert provides a justifiable exclusion to Release 3.5 software measurements for new or expanded registrations. (16 August 2006)

• Information Alert 05-007B - Replaced by Code of Practice - see Alert 08-005A --Select Translation-- 05-007B English 05-007B Japanese

The QuEST Forum has found there to be significant differences between Certification Bodies (CB's) in the classification of audit findings and the process for handling any non-conformities resolution process. The attached "TL 9000 Nonconformity Process" document has been developed to foster more consistency across the TL 9000 CB's and to improve the TL 9000 audit process overall. (19 December 2005)

• Information Alert 05-006A --Select Translation-- 05-006A English 05-006A Korean

In order to adequately oversee the TL 9000 program, organizations that utilize the program need to work together to confirm that TL 9000 certifications remain valid and that TL 9000 meets customers' expectations.
It is therefore the desire of the QuEST Forum to utilize and facilitate customer feedback to the certification bodies (CBs) and accreditation bodies (ABs) of any apparent failure by a TL 9000 certified organization to meet the TL 9000 requirements. This additional oversight will strengthen the third party audit process and increase confidence in TL 9000 certifications. (9 December 2005)
Download a Word version of the complaint form (doc,70KB).

• Information Alert 05-005A --Select Translation-- 05-005A English

  Clarifications on the definition of "General Availability" (including Generally Available and GA) (18 July 2005)

• Information Alert 05-004A --Select Translation-- 05-004A English 05-004A Korean 05-004A Portuguese 05-004A Chinese 05-004A Spanish

Treatment of Firmware with regard to the TL 9000 Measurements (25 April 2005)

• Information Alert 05-003A --Select Translation-- 05-003A English 05-003A Chinese 05-003A Portuguese

Possible conflict between some TL 9000 certifications and the intended scope of Product Categories 8.2.1a, 8.2.2a, 8.2.3a, 8.2.4a, 8.3a and 8.4a.(19 April 2005)

• Information Alert 05-002A --Select Translation-- 05-002A English 05-002A Portuguese 05-002A Chinese

A new check for data accuracy has been implemented within the Measurements Repository System (MRS) software. This may lead to data submissions that have passed the data checks in the past to fail the new check. (14 Mar 2005)

• Information Alert 05-001A --Select Translation-- 05-001A English 05-001A Korean 05-001A Japanese 05-001A Chinese 05-001A Spanish

Announces the publication of a technique which may be used to estimate the value of FRs (number of normalized units) under certain special conditions (21 Feb 2005)

• Information Alert 04-006A (PDF,28KB)

Clarification on the applicability of the new registrar training class supporting the TL 9000 Measurements - (07 Sep 2004)

• Information Alert 04-005B --Select Translation-- 04-005B English 04-005B Portuguese 04-005B Korean 04-005B Chinese

Clarifies who may elect to be TL 9000 certified in a Service Product Category (7.x) and corrects the use of the word "supplier" where "organization" was meant. Also discusses internal Service Product Category 7.6.2 - (22 Oct 2004)

• Information Alert 04-004A 04-004A English

Clarifies the date of delivery for the On Time Delivery measures for Installation Services - (01 Jun 2004)

• Information Alert 04-003A 04-003A English

'Supplier' was not updated to 'Organization' in all areas of the 3.0 Handbook to reflect the terminology change of ISO 9001:2000.

• Information Alert 04-002A 04-002A English

Error in Table 5.4-1 OTD Notation

• Information Alert 04-001A 04-001A English

Clarification of Counting Rule Exclusions 5.1.4 c) 1) for excluding information requests from the count of Problem Reports in the NPR measurement

• Information Alert 03-006A 03-006A English

Discrepancy between classifications in Requirements and Measurements Handbooks

• Information Alert 03-005A - Replaced by Code of Practice - see Alert 08-005A 03-005A English

Certification Body auditor responsibilities for measurement assessments

• Information Alert 03-004A 03-004A English

Clarify the impact a deferred fix for an overdue problem report has on the Overdue Fix Responsiveness (OFR) calculation.

• Information Alert 03-002A 03-002A English

Provide assistance in selecting the correct Product Category for TL 9000 Registration by organizations involved in contract manufacturing

• Information Alert 03-001A 03-001A English

Clarification of NPR counting rule exclusion 5.1.4 c) 4) page 5-3

• Informational Alert 01-001A 01-001A English

Normalization First Year Return Rate

• Informational Alert 00-001A 00-001A English

Normalization Factor Counting Rules