Q&A - Data Submission Advisories


The Contact Us function at the top of every page on the tl9000.org and questforum.org websites are the preferred means for asking questions and receiving answers from the subject matter experts of the QuEST Forum. Over the last few years many questions have been answered through this means. The number of each question is the ticket number in the Contact Us tracking system.

These questions generally relate to the Advisories that are sometimes issued on TL 9000 data submissions.

Question 13062 — Where can I see the definitions of Advisories for submitting data?

Answer — Click the DSR Advisories link on page http://tl9000.org/alerts/data_submissions.html.

Question 11484 — We received a DSR showing “Pass with Advisories”. What's the meaning of ”advisory”?

Answer — The advisories are messages that are triggered when something is unusual in the data submitted that the organization should double check. The presence of an advisory does not indicate that you have done anything wrong or that there is something that has to be corrected. As long as you can show to you registrar that you have validated the data your company submitted, you have done all that is required in response to a DSR with an advisory. For more details on the advisories please look at the advisories section located at http://tl9000.org/alerts/data_submissions.html. The CB is required to confirm that the Organization completed due diligence for any advisories.

Question 10577 — My organization has just submitted product category 1.2.9.1 data and we received, together with the Data Submission Receipt, a note with Advisory #3 for NPRs.

Answer — The advisories are messages that are triggered when something is unusual in the data submitted that the organization should double check. Advisory #3 means the number of NE's you are reporting for NPRs is different from the number of NE's you are reporting for SOs. This will be the case if you have customers that are providing problem reports to you but are not reporting outages to you. If this is true, the only action you need to take is to document this information to show to your auditor. Please refer to DSR Advisories.

Question 12831 — We got an advisory message after submitting the NPR data for product category 8.5.2.3. It indicated that the normalization units for NPRs and FRs should probably not be equal because they are measured over different time periods. However, the normalization units for FRs and NPRs are both 120 as described in the measurement requirement, so could you tell us where's the problem?

Answer — In product category 8.5.2.3, NPRs is the number of units shipped in the last 12 months while FRs is the total number of units shipped in months 7 through 18 prior to the month reported. If both of these numbers are 120 then there is no problem. The message is an advisory. It is not an error message. It is meant to call your attention to a situation where there may or may not be an error.