TL 9000 News


TL 9000 News provides current information on publications, guidelines, and resources available for TL 9000 users and implementers.
2008
2007
2006

2008
  • Alert 08-005A Released (2008July11) - Announces the publication of a revised Code of Practice for TL 9000 Registrars.
  • Alert 08-003A Released (2008March31) - This alert calls attention to the potential for making data submission errors in the FR measurements due to a change in the sub-measurement order in the templates of Release 3.8 and Release 4.0.
  • Alert 08-002A Released (2008March17) - This alert is to increase awareness of the document titled "Requirements for Conducting an e-Audit as Part of the TL 9000 Registration Process".
  • Abstract Submission for 2008 Best Practice Conference(2008February27) - The QuEST Forum will hold the 2008 Best Practice Conference this September in Denver, Colorado, USA.
  • Product Category Table 4.1 Now Available for Data Submissions(2008February01) - The latest release of the Product Category Table, Release 4.1, is now available for use in TL 9000 data submissions. The Table can be used to submit January 2008 data to the Measurements Repository System of the QuEST Forum and must be used for July 2008 data and forward. PCT 4.0 can continue to be used through the June 2008 data submission. See the Product Category Tables page for more details.
  • Monthly Data Submissions(2008January07) - Release 4.0 of the TL 9000 Measurements Handbook requires that all data from January 2008 and forward be submitted on a monthly basis. Quarterly submissions of data dated January 2008 or later are not allowed. The due date for all 4th quarter 2007 data is February 18, 2008while the due date for January 2008 data is March 20, 2008. Data is due seven weeks after the end of the month for all data dated January 2008 or later.
2007
  • Alert 07-006A Released (2007November07) - This alert explains the current status of using the Advanced Surveillance and Re-assessment Procedure (ASRP) for a TL 9000 certification.
  • Alert 07-005A Released (2007August31) - New release of TL 9000 Auditor Time document formerly known as the Audit Days Table.
  • Reporting the SQ Measurement(2007Aug10) - Recently several questions were asked about reporting the SQ measurement. See the answers on the Interpretations page for more details.
  • TL 9000 2Q2007 Data Due(2007Aug09) - The due date for submitting second quarter (April, May, and June) 2007 TL 9000 data is Saturday, August 18, 2007. Note the the MRS clocks run on UTC (GMT). Registrations that do not submit data by that time will be placed in Probation or Suspended status. See Alert 06-003A for more details.
    Registrar data submissions on audits performed in the second quarter are also due on August 18. Failure to submit data on time will lead to suspension of the registrar's authorization to perform TL 9000 audits by the certification body authorizing the registrar. See Alert 06-002A for more details.
  • Alert 07-004A Released (2007July12) - Provide clarification on the defective fixes reported under the Software Fix Quality (SFQ) measurement.
  • Alert 07-003A Released (2007June23) - Clarify the revised qualification and experience requirements for TL 9000 Registrar Auditors and the effective date of these requirements.
  • Alert 07-002A Released (2007June13) - The alert is to notify users that the Performance Data Reports are now calculated under the rules defined in the TL 9000 Quality Managements Systems Measurements Handbook Release 4.0. It also contains information on a separate change to the method for calculating the smoothed values used in the Best In Class, Worst In Class, and Industry Average calculations for the Fix Response Time (FRT) and Overdue Fix Responsiveness (OFR) measures.
  • Performance Data Reports Upgraded to Release 4.0 (2007Jun 2) - The Performance Data Reports of TL 9000 data for QuEST Forum members is now calculated according to Release 4.0 of the TL 9000 Measurements Handbook, Release 4.0. Also, the method for calculating the Fix Response Time and Overdue Fix Response changed. Read about the new calculation technique in TL_9000_Output_Measurements_and_Calculations.
  • e-Auditing Guidelines Released (2007May02) - The Oversight Work Group recently released guidelines for utilizing computer assisted auditing techniques such as video conferencing techniques, net-meetings, electronic data transfer, etc.
  • TL 9000 Interpretations Pages Released(2007May02)
  • Annual Measurements Data Now Available (2007Apr9) - The average data for each measurement in each product category for 2006 is now available to TL 9000 registrations. The data is accessed by viewing the private registration profile and clicking on the product category.
  • TL 9000 Release 4.0 Now Available (2007Feb1) - Release 4.0 of the TL 9000 Measurements Handbook can now be used for the submission of January 2007 data. Download the templates from your TL 9000 registration home page on tl9000.org.
  • TL 9000 Release 4.0 Product Category Changes (2007Feb1) - Release 4.0 of the TL 9000 Measurements Handbook changed many product categories including some names. In particular, 8.1, 8.2.1a, 8.2.1b, 8.2.2a, 8.2.2b, 8.2.3a, 8.2.3b, 8.2.4a, 8.2.4b, 8.3a, 8.3b, 8.4a, and 8.4b all have new designations. In addition, 1.2.4, 1.2.6 move to other categories, 1.2.9 split into three categories, and several new categories were added. For some product categories, the registrant will be required to make a decision about the new product category that will apply to their registration. For some product categories, the TL 9000 administrator will make the necessary changes directly without involving the registrant.

If you have questions, please use the Contact Us button on this page to notify the TL 9000 Administrator. Modifications made by the TL 9000 Administrator to your TL 9000 Registration will be made at no cost to you. If you modify your registration profile yourself, you will receive an invoice for changing the product category.

2006
  • TL 9000 Measurements Handbook Release 3.5 to 4.0 Delta Training (4Dec2006) - An online training course is available to assist you in understanding the changes in TL 9000 Measurements from Release 3.5 to Release 4.0.  This course is available to all.  Registrar auditors must take the course and pass the exam before conducting a TL 9000 registration audit to TL 9000 Measurements Release 4.0.
  • TL 9000 Measurements Handbook Release 4.0 Approved (4Dec2006) - The QuEST Forum voted to adopt the TL 9000 QMS Measurements Handbook Release 4.0.  The handbook will be effective December 31, 2006 and must be used to submit data dated July 2007 forward.  It may be used for data dated January 2007 through June 2007. Printed copies of the handbook can be ordered now with delivery in early January. Site licenses for QuEST Forum members are available now with delivery on contract closure.
  • TL 9000 Requirements Handbook Release 3.0 to 4.0 Delta Training (16Aug2006) - An online training course is now available to assist you in understanding the changes in TL 9000 Requirements from Release 3.0 to Release 4.0.  This course is available to all.  Registrar auditors must take the course and pass the exam before conducting a TL 9000 registration audit to TL 9000 Requirements Release 4.0.