TL 9000 FAQ’s for experienced users

General Questions

What is the difference between being a QuEST Forum member and being certified to TL 9000?

Does QuEST Forum participation qualify for CEU (Continuing Education Units) “quality credits”?

Can non-member companies participate in QF/IGQ activities?

Where can I find a list of work groups, active sub teams? I’m also interested in finding team members and team leads.

 

Registration Questions

Do you have to join the QuEST Forum to get a TL 9000 registration?

The administrators of our registration left the company and took the passwords with them. Do we need to create a new registration?

Is it possible to get a TL 9000 registration with a product that has never been sold and has no deployment??

My TL 9000 registration profile was showing on the website but now it isn’t. Why?

We were recently certified to TL 9000 but our certificate does not show on the website. Why not?

My TL 9000 registration shows that I am certified to ISO 9001:2008. I thought I was certified to TL 9000. What’s wrong here?

I want to change the certification body I use to perform my TL 9000 audits. How do I do that?

When an organization decides to change the CB for their TL 9000 certification to a different (new) CB, does the issuing (old) CB have any obligation to the organization?

I made changes to my registration profile but they are not showing up on the TL 9000 registered companies list.  The old information continues to be shown.  What’s wrong?

How long does a TL 9000 audit take?

What are NACE codes?

Is there a requirement for any special audit scheduling activities with the release 5.0?

Where can members recommend new content for the handbooks?

Where can I buy the TL 9000 Requirements Handbook?

My registration is showing as Expired but I just had my audit and the auditor approved us. Why is my registration Expired?

Measurement Questions

I get Data Confirmation Receipts for one of our registrations but not the other one. What’s wrong?

How long does it take to get a Data Submission Receipt?

I’ve lost the DSR from the system. Can I get another copy?

The time on my Data Confirmation Receipt is in UTC.  What is UTC?

I need to resubmit data that was wrong the first time I submitted it. How do I do that?

When I resubmit data do I just resubmit that data that changed or the entire data submission?

When do I use the Delete Data Submission function?

Why does the Product Category Table change so often?

I get an error message saying that FRs = FRsy. I don’t understand why.

What is the difference between NPRs and FRs?

Where is the latest product category table kept?

How do I go about recommending changes to the PC table?

How often are new product category tables released?

Where can members recommend new content for the handbooks?

How is handbook content approved by the QuEST Forum?

How do I resolve handbook interpretation issues?

Where can I buy the TL 9000 Measurements Handbook?

Are Service Level Agreements required in addition to a contract to reduce the fix response period in FRT for Release 4.0?

I am a contract manufacturer and I don’t get return rate information from my customers. How should I report the FR data?

For the OTD measurement, I am unable to meet a delivery date to our customer due to natural calamilty. is this still considered late or would this be an exception?

 

What is the difference between being a QuEST Forum member and being certified to TL 9000?

A QuEST Forum member company is part of the QuEST Forum and has input on developing the products of the QuEST Forum, including TL 9000. A TL 9000 registered company is a user of TL 9000 and has registered one or more products to the requirements of TL 9000. A TL 9000 registered company may or may not be a QuEST Forum member company. Also, a QuEST Forum member company may or may not have a TL 9000 registration.

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Does QuEST Forum participation qualify for CEU (Continuing Education Units) "quality credits"?

Yes, many QuEST Forum events do provide participants with ASQ quality credits. The CEU value is printed on the back of the participant’s name badge for qualifying events, i.e. annual meeting, best practices conference.

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Can non-member companies participate in QuEST Forum or Work Group activities?

By prearrangement, guests can attend most QuEST Forum activities.  However, the participation is limited to observer status and the guest cannot vote or influence the debate.

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Where can I find a list of work groups, active sub teams? I’m also interested in finding out team members and team leads.

QuEST Forum members can find the list of work groups, active sub teams, and team members in the Work Group section of the QuEST Forum/TL 9000 portal.

The public can get general information and the names of the leaders through links starting on page http://www.questforum.org/ict-initiatives/work-groups-overview/. Working files are not available to the public.

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Do you have to join the QuEST Forum to get a TL 9000 registration?

No. TL 9000 registrations and QuEST Forum membership are completely independent of each other. That is, you have neither one, either one, or both.

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The administrators of our registration left the company and took the passwords with them. Do we need to create a new registration?

Do not create a new registration or duplicate company account. Use the Contact Us function to tell the TL 9000 Administrator about your problem and they will assist you in gaining access to your registration.

Is it possible to get a TL 9000 registration with a product that has never been sold and has no deployment?

No.

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My TL 9000 registration profile was showing on the website but now it isn’t. Why?

It could be that the registration was inactivated by your company. It could also be that the registration expiration date has passed or that you have not paid your annual usage fees for the TL 9000 Registration Management System (free to QuEST Forum members).

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We were recently certified to TL 9000 but our certificate does not show on the website. Why not?

Your certification body must log in at tl9000.org, select your registration, and then certify your registration on the TL 9000 website before it will show to the public.

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My TL 9000 registration shows that I am certified to ISO 9001:2008. I thought I was certified to TL 9000. What’s wrong here?

The ISO designation on your certificate shows which version of ISO underlies your TL 9000 registration. At times are two active versions of ISO and at other times only one. This designates which version of ISO is active in your TL 9000 registration.

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I want to change the certification body I use to perform my TL 9000 audits. How do I do that?

Log in at tl9000.org, select TL 9000 RMS in the left menu, select the registration in the center of the screen, select ‘Edit Registration Profile’ in the top center of the screen and finally select the new certification body company in the drop down box opposite Certification Body Company Name. Note that if you have more than one TL 9000 registration then each registration must be changed to the new company, if you wish. Alternatively, each of your registrations can be associated with a different certification body.

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When an organization decides to change the CB for their TL 9000 certification to a different (new) CB, does the issuing (old) CB have any obligation to the organization?

CBs are required to comply with IAF-MD2_2007. For TL 9000, this means the issuing CB remains responsible for the TL 9000 certification until such time that the organizations selects a new CB, identifies the new CB in its registration profile on the TL 9000 Registration Management System, and the new CB verifies and certifies the registration records in the RMS. Note that until the new CB certifies the registration records, the old CB will continue to be the CB listed on the public profile of the TL 9000 registration. Only after the new CB certifies the registration will the new CB be shown on the public profile of the TL 9000 registration.

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I made changes to my registration profile but they are not showing up on the TL 9000 registered companies list. The old information continues to be shown. What’s wrong?

There are two profiles for each registration; one is private and one is public. You can modify the private profile, which only you and your certification body can see. You cannot change the public profile, which the public can see. To make your changes to the registration profile show to the public, contact your certification body to login and approve your changes. After the changes are approved, the private profile is copied to the public profile and becomes visible.

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How long does a TL 9000 audit take?

Audit days are dependent on the scope of registration and number of employees covered under the registration. You can get guidance from the TL 9000 Auditor Time Revision 4 document, which became valid on January 1, 2010.

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What are NACE codes?

NACE codes characterize your business and are used to qualify auditors.  See TL_9000_CB_Auditor_Qualifications

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Is there a requirement for any special audit scheduling activities with the release 5.0?

No, you use the standard registration and re-registration cycle and just audit to the current, appropriate, documents.

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Where can members recommend new content for the handbooks?

Anyone can recommend new content for the handbooks. Select the Contact Us button on the tl9000.org web site, fill in your contact information, choose as subject TL 9000 Handbooks and enter your comment in the text box. These comments will be forwarded to the appropriate QuEST Forum work group for consideration.

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Where can I buy the TL 9000 Requirements Handbook?

The TL 9000 handbooks can be purchased online.

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My registration is showing as Expired but I just had my audit and the auditor approved us. Why is my registration Expired?

Your registration is showing as Expired because the expiry date on the certificate has passed. Your certification body must log into the system and update the dates on your registration with a new expiry date in the future for your registration to not show as expired. The day after your registration’s expiry data, the registration will show as expired. Sixty days after the expiry date the registration is removed from public view until the dates are updated by the certification body.

I get Data Submission Receipts for one of our registrations but not the other one. What’s wrong?

When a data submission is received at the MRS, it is immediately processed and, if there are no errors, a Data Submission Receipt (DSR) is produced. The DSR is sent to the Registration Management System where the associated registration records are accessed. The RMS sends a copy of the DSR to each person associated with the registration who has also been designated to receive the DSR. The designation to receive a DSR is separate for each registration. To receive a DSR for a registration, your account must be associated with the registration and the Primary Registration Administrator must have given you permission to receive the DSR.

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How long does it take to get a Data Submission Receipt.

99+% of online data submissions DSRs leave the RMS within 30 seconds of submission. Delivery through the e-mail servers will delay delivery but you should receive the DSR within a minute or so. The system runs non-stop 24/7/365.

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I’ve lost the DSR from the system. Can I get another copy?

Yes, you can get a copy from the system. Log in and select your registration. Under Data Submission Management select the year of the missing DSR under Data Submission History. Next select the month then the product category. On the next screen the system will list all the DSR’s for that data submission. Click on the DSR icon to start the download process.

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The time on my Data Submission Receipt is in UTC. What is UTC?

The QuEST Forum servers all run on Coordinated Universal Time. UTC is the modern variant of Greenwich Mean Time(GMT). For the purpose of determining if a data submission is on time or late, please note that UTC is used and not the local time of the submitter.

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I need to resubmit data that was wrong the first time I submitted it.  How do I do that?

Login at tl9000.org, select TL 9000 RMS in the left menu bar, select the Registration, select the year of the data in ‘Get DSR or re-submit data in year’, select the month, and then select the product category. On the next screen select ‘Resubmit TL 9000 Data’ and re-enter the data online or upload the corrected data submission template.

When I resubmit data do I just resubmit that data that changed or the entire data submission?

You must submit the entire data submission. Resubmissions replace the original submission entirely so they overwrite the old data.

When do I use the Delete Data Submission function?

Use the Delete Data Submission function only when data was entered in the wrong product category. If you entered incorrect data and want to change it, use the ‘Resubmit TL 9000 Data’ function. Once the Delete Data Submission function is used, data cannot be re-entered for the deleted data.

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Why does the Product Category Table change so often?

The Product Category Table is updated to accommodate new products and to better describe products. The industry is fast paced and many people want to be certified to TL 9000 but there is no product category for their products. The Product Category Table team must update the tables frequently to accommodate them.

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I get an error message saying that FRs = FRsy. I don’t understand why.

In some product categories, the normalization unit is the FRU. In these categories then, FRs = FRsy since both are measured over the one-year basis shipping period, that is, months 7 through 18 before the month reported.

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What is the difference between NPRs and FRs?

FRs is the total number for FRU‘s shipped in the one-year basis shipping period, that is, months 7 through 18 before the month reported. NPRs is the total number of FRU‘s shipped.

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Where is the latest product category table kept?

The Product Category Tables can be downloaded from page http://tl9000.org/handbooks/pct.htm

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How do I go about recommending changes to the Product Category Table?

Go to tl9000.org and select the Contact Us button on any page. Enter your contact information, select the ‘TL 9000 Handbooks’ for the subject and then enter your comments in the text box. Your comments will be sent to Product Category Table sub team for consideration.

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How often are new product category tables released?

There is no exact schedule as this depends on the amount and type of changes; however, a new product category table is typically released every six to twelve months.

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Where can members recommend new content for the handbooks?

Go to tl9000.org and select the Contact Us button on any page. Enter your contact information, select the ‘TL 9000 Handbooks’ for the subject and then enter your comments in the text box. Your comments will be sent to the appropriate QuEST Forum work group for consideration.

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How is handbook content approved by the QuEST Forum?

Each section of the handbooks is the responsibility of a specific QuEST Forum Work Group. The content of a section is developed and approved by the appropriate Work Group through a process that includes draft document, comments on the new document, comment review, and work group approval. The overall handbook is approved by vote of all full members of the QuEST Forum.

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How do I resolve handbook interpretation issues?

The QuEST Forum has a team of volunteer Subject Matter Experts (SME) to handle interpretation requests. Go to tl9000.org and select the Contact Us button on any page. Enter your contact information, select the ‘TL 9000 Handbooks’ for the subject and then enter your question in the text box. Your question will be sent to the appropriate SME for an answer, which will be returned to you.

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Where can I buy the TL 9000 Measurements Handbook?

The TL 9000 handbooks can be purchased online.

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Are Service Level Agreements required in addition to a contract to reduce the fix response period in FRT for Release 4.0?

Situation: The organization has a contractual agreement with the customer to provide fixes to problems within 20 days, which is shorter than the default 30 fix response period specified in TL 9000. Release 4.0 of TL 9000 permits changing the 30 day fix response period through a service level agreement (SLA). Is a separate SLA required in this case?

Answer: There is no need for a separate service level agreement. The contact requirements are the same as an SLA.

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I am a contract manufacturer and I don’t get return rate information from my customers. How should I report the FR data?

A contract manufacturer is dependent on their customers supplying the data needed to report ERI and YRR, since the contract manufacturer typically does not have visibility to the return information and, unless they are directly shipping to the customer, the original ship date information. If no customers are providing the data to the organization, then the correct entry in the data is "EXEMPT". The "na" designation was eliminated with the release of the R4.0 Measurements Handbook. One other change in the R4.0 Handbook that may help contract manufacturers is a new requirement for any TL 9000 certified organization to provide to their suppliers the data needed for the TL 9000 measurements. Any of your customers who are TL 9000 certified must provide you with the data needed for your return rate measurements. If they do not, then they are not in compliance with the R4.0 Measurements Handbook.

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For the OTD measurement, I am unable to meet a delivery date to our customer due to natural calamilty.Is this still considered late or would this be an exception?

The OTD measurement has no provision for delays due to natural causes so if the delivery was made after the CRD then the delivery is late.

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