Bob Clancy

Bob Clancy graduated with Bachelor of Arts Degree from Kansas University. He began his career in Dallas, in 1972 with Communications Corporation of America, a leading telecommunications distributor. Bob later joined DSC Communications, a leading manufacturer of Central Office systems as Senior Director Customer Information Services, where his organization achieved DSC's Chairman's Quality Award. Mr. Clancy managed a large part of DSC's implementation of ISO 9001 and upgrade to TL 9000. After DSC's acquisition by Alcatel, Bob became the Vice President of Installation and Engineering and a key member of Alcatel’s Quality Leadership Council. In 2001, Bob began BIZPHYX Incorporated to provide TL 9000 support services. BIZPHYX provides TL 9000 implementation, training, E-learning, and internal auditing services. Bob’s expertise has enabled clients to register to TL 9000 while reducing operating costs and improving customer satisfaction.

BIZPHYX is a member of the QuEST Forum and is QuEST Forum sanctioned trainer. Bob serves on the Forum’s Global and IGQ work groups providing critical input to the TL 9000 standard and measurements. Bob is also a member of the QuEST Forum Leadership Council and Chair of the MARCOMM sub team.