Usage of TL 9000 Performance Data Reports (PDRs)

QuEST Forum Subject matter experts have written a white paper to help new and even experienced PDR data users maximize the value of the PDR data.

The paper provides an overview of PDR industry statistic definitions including Monthly Average, Industry Average, Best-in-Class and Worst-in-Class. It also describes how to extract and report the data. From there the paper provides much more insight on how to validate the data and use it for setting realistic targets, monitoring performance and taking action. It focuses on numerous factors that should be considered before setting targets such as identifying your competition and key business drivers. It also addresses some frequently asked questions that arise when looking at PDR data. For example, what can cause spikes in data? How can BIC statistics be “perfect”? How can Worst-In-Class be so different than the Industry Average?

 

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