Anonymous Post Audit Feedback
In the spirit of improvement, the Oversight Work Group (OSWG) established an anonymous feedback mechanism on the QuEST Forum website under TL 9000 Registration web page to gather input from anyone who participates in the third-party audit process. The intent is to help ensure TL 9000 certification integrity, so auditor, auditee and observer feedback on recent external audit experiences is welcomed. This is not a channel for formal complaints. Formal complaints should be filed with the respective Accreditation Body or Certification Body per their complaint process. The Accreditation and Certification (AB/CB) Sub-team reviews this feedback periodically to determine if any improvement ideas can be explored and acted upon. Here is the result of the recent review of the Anonymous Post-Audit Feedback Summary Communication. The feedback is strictly anonymous, therefore, no response can be provided to anyone directly on their feedback.
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Anonymous Post-Audit Feedback