TL 9000 FAQ's for new registrants

What is the purpose of TL 9000?

Does my company have to be ISO 9000 certified before seeking TL 9000 registration?

Do I need to join the QuEST Forum to get a TL 9000 registration?

How does an organization become registered to TL 9000?

How long will it take for my company to become TL 9000 certified?

How much will a TL 9000 implementation cost?

Will the scope of TL 9000 registration allow for multiple sites and/or multiple products?

Can a company that manufactures both hardware and software be registered separately?

What are the measurements reported to QuEST Forum?

Does TL 9000 have measurement systems in place for IT support, network monitoring, human resources, and organization efficiency to support internal operations?

What is included in the TL 9000 handbooks?

Who is responsible for maintaining TL 9000 handbooks?

What is the current version of the TL 9000 handbooks?

How often are TL 9000 Quality Management System Requirements and Measurements Handbooks updated?

Are the TL 9000 handbooks available in languages other than English?

Where can I buy the TL 9000 handbooks?

Are soft copies of the TL 9000 handbooks available?

How do I obtain training on TL 9000 Quality Management System Requirements and Measurements?

What is the Registration Management System (RMS)?

Do I have to be a QuEST Forum member to access RMS registration information?

Who can access my organization's RMS data for entry purposes?

Are statistics and data available on TL 9000 registrations?

 

What is the purpose of TL 9000?

TL 9000 defines the telecommunications quality management system requirements for the design, development, production, delivery, installation, and maintenance of products and services. It also provides a measurement system that, when implemented, allows a company to track performance and improve results.

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Does my company have to be ISO 9000 certified before seeking TL 9000 registration?

Even though the TL 9000 is derived from ISO 9001, a company does not need ISO certification prior to seeking TL 9000 registration.

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Do I need to join the QuEST Forum to get a TL 9000 registration?

No, organizations can be TL 9000 registered independent of QuEST Forum membership. However, QuEST Forum membership offers additional benefits like access to Performance Data Reports, Best Practices Knowledge Library, free unlimited registrations, and more.

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How does an organization become registered to TL 9000?

Registration to TL 9000 is granted by utilizing the third-party conformity assessment process from an accredited TL 9000 Certification Body. See How to Register to find out more.

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How long will it take for my company to become TL 9000 certified?

The process can take from 6 to 18 months. It varies with the size of the company, existing quality management systems, scope of registration (hardware, software, and service), and the amount of dedicated internal and external resources to support this effort.

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How much will a TL 9000 implementation cost?

It depends on the scope and magnitude of your project. Total costs will depend on the number of product categories to be registered, breadth of TL 9000 certification, external consultant and training resources needed. See more about Registration Management System fees.

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Will the scope of TL 9000 registration allow for multiple sites and/or multiple products?

Yes. TL 9000 supports three distinct certifications — TL 9000-H for hardware, TL 9000-S for software, and TL 9000-V for services. It allows for a registration to cover hardware, software, services, or any combination thereof.

The TL 9000 registration may include an entire company, an organizational unit, a facility, or a limited, defined product line as mutually agreed by the supplier and the certification body. The scope of TL 9000 registration will be clearly defined on the TL 9000 registration profile in the RMS and on the certification body's certificate.

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Can a company that manufactures both hardware and software be registered separately?

Yes. The company can register for TL 9000-H, TL 9000-S, or both (TL 9000-HS).

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What are the measurements reported to QuEST Forum?

The complete set of measurements is defined in the TL 9000 Quality Management System Measurements Handbook.  The set of measurements reported by a registration is determined by the product category and certification type (H, S, V).  Data templates defining the exact set TL 9000 measurements in a product category and certification type are available via the TL 9000 public web site in the Alerts section under Data Submissions.

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Does TL 9000 have measurement systems in place for IT support, network monitoring, human resources, and organization efficiency to support internal operations?

There are several Benchmark projects in progress (2010) to develop new measurements supporting Network Operation Centers. In addition, the Product Category Tables are frequently revised to incorporate new products and areas. Recently, product categories for temporary staffing and others were added.

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What is included in the TL 9000 handbooks?

TL 9000 is a two-part system covering both management and measurement. The Requirements Handbook establishes and details hardware, software and services quality system requirements and provides a consistent set of parameters specific to the global telecommunications industry. This book is essential for telecom suppliers or service providers looking to improve quality and reliability while reducing the cost of poor quality.

The Measurements Handbook is a comprehensive guide to measurements processing, usage, responsibilities and requirements. This book defines the minimum set of performance measurements to assess progress and evaluate results of quality management system implementation.

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Who is responsible for maintaining TL 9000 handbooks?

The QuEST Forum is responsible for maintaining the TL 9000 Quality Management System Handbooks and is responsible for maintaining compatibility with other sets of requirements and standards.

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What is the current version of the TL 9000 handbooks?

On December 31, 2013 the QuEST Forum put Release 5.5 of the Requirements Handbook into effect.  Release 5.0 of the Requirements Handbook remains valid until December 31, 2014 when it becomes obsolete.   Organizations have until their first audit on or after December 31, 2014 to conform to the requirements of Release 5.5.

Release 5.0 of the TL 9000 Measurements Handbook became effective December 31, 2012 and remains valid.

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How often are TL 9000 Quality Management System Requirements and Measurements Handbooks updated?

The Requirements Handbook Release 5.5 was released with an effective date of December 31, 2013 replacing Release 5.0, which was effective November 15, 2009.  The Requirements Handbook is synchronized with each of the ISO 9001 standard releases. The Measurement Handbook Release 5.0 was published effective December 31, 2012, and replaced Release 4.0, which was effective December 31, 2006. Appendix A of the Measurements Handbook, the Product Category Tables, is updated every 9-12 months.

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Are the TL 9000 handbooks available in languages other than English?

Yes, translations are available. See the current list of translations now available.

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Where can I buy the TL 9000 handbooks?

The TL 9000 handbooks can be purchased online.

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Are soft copies of the TL 9000 handbooks available?

Yes. Electronic versions (PDF)  are available under a limited site license that allows the buyer to install a copy of the handbooks on a single intranet network or multiple computers within one location or facility. For more information on site licenses, see Buy Handbooks.

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How do I obtain training on TL 9000 Quality Management System Requirements and Measurements?

The QuEST Forum has developed sanctioned training materials that are provided by selected Training Providers. To be sure you are receiving correct training on TL 9000, utilize on the QuEST Forum selected Training Provider(s) for your area. You can contact your trainer of choice directly.

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What is the Registration Management System (RMS)?

The Registration Management System (RMS) provides information on an organization’s registration to the TL 9000 standard and proof that all the measurement requirements are being met. It contains information on primary contacts, certification body, scope of registration, registration status, and more.

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Do I have to be a QuEST Forum member to access RMS registration information?

No. Information about all certified registrations on the RMS is open to the public. There is some data that is available only to the TL 9000 registrant and their certification body.

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Who can access my organization's RMS data for entry purposes?

Account management access is limited to the primary registration administrator or designate.

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Are statistics and data available on TL 9000 registrations?

Yes. RMS maintains searchable global information on all certified TL 9000 registrations, QuEST Forum member registrations, certification bodies and accreditation bodies. It also provides alphabetical, state, country and regional listings of registrations. Statistics on registrations and certified registrations, and product category and data submissions trends are also available.

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